Refund policy
Refund Policy
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, items must be unused, in their original packaging, and include proof of purchase.
To request a return, please contact us at:
Email: 40309711@qq.com
Return Address: We will provide the return address after your request is approved.
If your return is approved, we will provide return instructions. Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue.
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Personalized products
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days.
If you have not received your refund after 15 business days, please contact us at:
40309711@qq.com